You press the confirm button on a document upload or a withdrawal and the screen shows a rejection notice or keeps the request pending. The most common cause is a mismatch between the details in your profile and the documents or payment details you submitted.

Identity checks that stall or documents that get refused

The player sees a pending verification banner or a message that a document was not accepted, and the account stays restricted.

• The photo is blurred, cropped or shows glare across the text.
• The name or date on the document differs from the profile details.
• The document has expired or a corner is cut off.
• Only one side of a two-sided document was sent.
• The file type or size is not one the upload form accepts.

1. Open your profile and compare your name, date of birth and address with the document you plan to send.
2. Correct any profile detail that does not match before uploading anything new.
3. Place the document on a flat, well-lit surface and photograph all four corners.
4. Keep the text sharp and free of shadow or reflection from a lamp or flash.
5. Send both sides of any document that has information on the back.
6. Use the original document, not a photocopy of a photocopy.
7. Check that the document is still valid and not close to its expiry.
8. Save the image in a common format the upload form accepts.
9. Upload through the verification area of your account rather than by ordinary message.
10. Submit one clear image per document instead of a collage of several.
11. Fill in any address field exactly as it appears on the proof you send.
12. Wait for the review to finish before sending the same document again.
13. Keep a copy of every file you send so you can compare later.
14. Send a second form of identity only when the first has been refused, not before.
15. Contact support when a document is refused again after you fixed the image quality and the matching details, and ask which specific element failed.

Deposits and withdrawals refused by account limits

The payment form returns a decline or a message that the amount falls outside what your account allows.

• The amount sits below the smallest or above the largest single transaction your account accepts.
• Your account has reached a daily, weekly or monthly cap.
• Verification is incomplete, so the account is held at a lower level.
• The payment route you chose has its own cap that is lower than the account cap.
• A pending withdrawal already counts against your remaining room.

1. Note the exact amount and the exact message shown at the moment of the decline.
2. Try a smaller amount to see whether the single-transaction floor is the obstacle.
3. Add up what you have moved in and out recently to see whether a period cap is close.
4. Finish any outstanding verification step, because an unverified account often carries tighter limits.
5. Switch to a different payment route if the one you used has a lower ceiling.
6. Split a large deposit into amounts the form accepts rather than forcing one figure.
7. Wait for a pending withdrawal to clear before requesting another one.
8. Make sure the name on the payment method matches your account name.
9. Remove saved payment details that are out of date and enter them again.
10. Keep enough room in the account for the amount you actually want to move.
11. For withdrawals, request an amount that fits inside the remaining allowance for the period.
12. Read the decline message for the word that names the cap, such as minimum, maximum or period.
13. Repeat the request once you have changed only one factor, so you know what worked.
14. Contact support when every amount you try is refused and no cap explanation appears, and ask them to state which limit applies to your account and www.888casinoca.org.

Login failures and accounts locked after wrong attempts

The login screen returns an error, or the account is locked after a run of failed sign-in attempts.

• The password or username was typed with a wrong character or an extra space.
• Too many failed attempts triggered a temporary lock.
• The account details were changed and the old password no longer works.
• A security code was requested but never entered in time.
• The browser is holding an old saved password that no longer matches.

1. Type the username and password by hand instead of relying on autofill.
2. Check for a capital letter, a trailing space or a keyboard layout that changed a symbol.
3. Clear the saved password for the site in your browser settings.
4. Use the password reset link sent to the email address on the account.
5. Choose a new password you have not used on this account before.
6. Enter any security code promptly when it is requested.
7. Close other tabs where the same account is signed in.
8. Try a private browsing window to rule out stored data.
9. Restart the phone browser if you play on mobile, then sign in once.
10. Stop retrying after the lock message appears, since more attempts extend it.
11. Wait for the lock to lift on its own before trying again.
12. Confirm that the email address on the account is one you can still open.
13. Look in the spam folder if the reset message does not appear.
14. Sign in from a network you normally use rather than a shared or public one.
15. Contact support when the reset link never arrives or the lock outlasts the notice, and have your account details ready.

Welcome bonus and free spins that never show up

The player finishes a first deposit and finds no bonus balance and no free spins on the account.

• The welcome offer needs a promo code that was not entered at deposit.
• The deposit was made before the bonus was selected in the account.
• The offer applies only to a first deposit of a certain kind.
• The bonus was credited but sits in a separate balance the player has not opened.
• A second welcome claim was refused because the offer applies once per player.

1. Open the bonus section of the account and look for a pending or active offer.
2. Check whether a separate bonus balance exists next to your cash balance.
3. Confirm that the deposit counted as your first one for the welcome offer.
4. Re-enter the code exactly as given, with no extra spaces, if the form still accepts one.
5. Complete verification, because bonus credit can be held until the account is confirmed.
6. Look for free spins inside the games they apply to, not only in the balance view.
7. Decline any other active bonus, since one offer can block another.
8. Finish any pending deposit before raising a new bonus request.
9. Take a screenshot of the offer screen and the deposit confirmation.
10. Note whether the offer arrived by email or appeared only in the account.
11. Wait for the offer to activate rather than depositing again to force it.
12. Use the promo code field at the right stage, before you confirm the payment.
13. Contact support when a code was accepted but no bonus balance or free spins appear after the deposit clears, and give them the code and the screenshots.

Keep your profile name, your documents and your payment details matching from the very first deposit; that single habit prevents most verification stalls, limit refusals and missing bonus claims.