Your screen shows a document marked as rejected, or the upload form sits there with no status change at all. In most cases the file was unclear, expired or did not match the name on the Jokabet account.

Identity checks that stall or come back rejected

The player uploads a passport or bill and then sees the request pending for a long stretch or returned with a rejection notice.

• The photo is blurred, cropped or shows glare across the text.
• The document has expired or the address on it is out of date.
• The name on the document differs from the name typed in the profile.
• A page of a multi-page document is missing or a corner is cut off.
• The proof of address is a screenshot rather than the original file.

1. Lay the document flat on a plain surface and photograph it in even light so all four corners are visible.
2. Compare the spelling of your name in the profile with the document and correct any difference before resubmitting.
3. Make sure the document is currently valid and that the address shown is the one where you actually live.
4. Send each document type once only; sending the same file several times back can slow the review.
5. Upload the full document, including any reverse side the form asks for.

Contact support only after you have resubmitted clear, matching documents and the status still has not moved.

Phone browser loading failures on the site and games

The page freezes on a blank screen, a game spinner never stops, or buttons ignore taps on your phone.

• The phone browser is old or a desktop-only browser mode is switched on.
• An ad blocker, pop-up blocker or privacy extension is cutting off game content.
• The connection dropped or switched between mobile data and Wi-Fi mid-session.
• Stored cache or cookies hold an outdated version of the page.
• Too many tabs and apps are open, leaving the phone short of memory.

1. Close every other tab and app, then reload the page in the phone browser.
2. Clear the browser cache and cookies, then sign in to visit site again from a fresh tab.
3. Turn off ad blockers and pop-up blockers for the site, since they often block the scripts games need.
4. Switch between Wi-Fi and mobile data to see whether one connection loads the page and the other does not.
5. Update the phone browser to its current version or try a second browser already installed on the phone.

Reach out to support when the site loads on another device but still fails on your phone after these steps.

Deposits and withdrawals declined by limits

A message appears saying the amount falls outside the allowed range, or the payment is simply refused during processing.

• The amount is below the smallest or above the largest the method accepts.
• The chosen method handles a narrower range than other options on the page.
• Your account level or verification status caps how much you can move.
• The total for the day or week is already used up.
• A bonus balance is tied to conditions that restrict cash-outs.

1. Change the amount so it sits comfortably between the smallest and largest figures shown for that method.
2. Pick a different payment option whose range fits the sum you want to send.
3. Split a large request into smaller ones only if the rules for the method allow more than one transaction.
4. Confirm your identity check is complete, because unverified accounts face tighter payment caps.
5. Clear or complete any active bonus first so winnings can be withdrawn without restriction.
6. Wait for the next day or week when the period total has reset.

Ask support for help when every method you try declines the same amount and no limit message explains why.

A profile whose name, address and documents all match, kept in a current phone browser, clears most of these blocks before they start.